Documents —
whether paper or digital — constitute the fastest growing component
of most organizations' information assets. U.S. businesses create
more new electronic content each year than all the materials
currently contained in the Library of Congress.
If you realize
the importance of managing those assets better, on-demand may be a
more effective and lower cost alternative to installed software. But
is it right for you?
The paradox is
that while you want more control, you don’t want to impede the flow
of good information to those who need access to it. How do you
accomplish both? How do you manage the explosion in content and
resolve all of its associated problems?
The Problems
that Plague You
Outdated
Information.
You want your field organization and customers to have the latest
and most relevant product and pricing information. Because there is
no immediate way to share updated material, field representatives
use old information because it’s the information that’s available.
As a result, inaccurate pricing and product information goes to the
customer. Your organization loses valuable time and business
revenue.
Blind Spots.
You are still using paper processes in some parts of your company,
and these paper processes lead to "information black holes" –
documents and other content that are hard to discover, retrieve and
manage.
Lack of
Access.
Your goal is to have geographically dispersed employees, remote
workers, distributors, and clients collaborate on projects,
contributing information and reviewing that which is created among
team members. Projects include: preparing proposals, sharing
competitive information, resolving billing disputes, repurposing
marketing materials, and much more. Relying on specialized remote
access software (e.g. VPN), however, that is not usable on every
company’s network may mean someone is out of the loop. Your goal is
at risk of being realized.
Wasted Time.
You send a document by e-mail for several people to review; each
edits the document resulting in several uncoordinated yet edited
versions. Your company spends time you don’t have to reconcile the
pieces.
Technology
Roadblocks.
You send out an e-mail only to have it rejected by the receiving
party’s system as being too large. The data is critical, but cannot
be delivered either because the message itself is too large or the
user’s inbox is full (of other large e-mails and attachments?). Your
project is delayed and time spent working around this limitation is
a drag on productivity and a distraction from higher-value tasks.
Article furnished by
AIIM – The ECM Association